Consumer Hotline for Tourists

The Consumer Hotline for Tourists offers telephone consultation that overseas visitors to Japan can use if they experience consumer issues while visiting Japan. Feel free to call this hotline if you encounter consumer issues involving stores, restaurants, bars, transportation, or hotels during your visit.

03-5449-0906

★Standard call rates to the call center will apply.

Hours: Mon.–Fri. 10:00 a.m.–12:00 p.m. 1:00 p.m.–4:00 p.m.
（Closed weekends, national holidays, and Dec. 29 – Jan. 3）

[Available languages]
English, Chinese, Korean, Thai, Vietnamese, French, Japanese

The Consumer Hotline for Tourists handles consumer issues only. It cannot provide tourist information or answer questions related to lost items, accidents, or illness or injury.
The Consumer Hotline for Visitors provides advice by telephone to help callers negotiate with businesses on their own. Please note that this hotline does not have legal enforcement authority or supervisory powers over businesses. We ask for your understanding of this point when seeking consultation.