Helpful Information

Shopping

Check for Defects when Purchasing a High-Value Item

If you are purchasing an item …

 > Continue reading
Plastic bags are available for a fee.

In Japan, to combat the proble…

 > Continue reading
Can I open a product before paying for it?

In Japan, sample products are …

 > Continue reading
Pictograms portraying countermeasures against COVID-19

Various countermeasures agains…

 > Continue reading
Caution on scam duty-free shops and guides who will con you

Watch out for a tour guide who…

 > Continue reading
Follow the store's rules regarding returning a purchase.

In Japan, if you purchase an i…

 > Continue reading
Main Menu
Consumer Problems FAQ
Helpful Information
Video
Helpful Links
Additional Menus
What is the Consumer Hotline for Tourists?
Terms of Use
Cookie Policy
Press Releases

Consumer Hotline for Tourists

 03-5449-0906
★Standard call rates to the call center will apply.
Hours: Mon. – Fri. 10:00 a.m. – 4:00 p.m.
（Closed weekends, national holidays, and Dec. 29 – Jan. 3）
[Available languages]
English, ​Chinese, ​Korean, ​Thai, ​Vietnamese, ​French, ​Japanese
Chatbot