Consumer Hotline for Tourists
The Consumer Hotline for Tourists offers telephone consultation that overseas visitors to Japan can use if they experience consumer issues while visiting Japan. Feel free to call this hotline if you encounter consumer issues involving stores, restaurants, bars, transportation, or hotels during your visit.
★Standard call rates to the call center will apply.
Hours:Mon. – Fri. 10:00 a.m. – 4:00 p.m.
(Closed weekends, national holidays, and Dec. 29 – Jan. 3)
[Available languages]
English, ​Chinese, ​Korean, ​Thai, ​Vietnamese, ​French, ​Japanese
The Consumer Hotline for Tourists handles consumer issues only. It cannot provide tourist information or answer questions related to lost items, accidents, or illness or injury.