I bought an item on the Internet while visiting Japan, and I sent it to my hotel, but it did not arrive.

Find the contact information for the business listed on the website and ask about the status of the item. If the item has already been shipped, verify the tracking number of the package and check the status of the delivery. Also, provide the hotel staff with the delivery information and ask if the package has been delivered. If you are unable to contact the business and the item has not arrived, consult with your credit card company if you paid by credit card.