The hotel room was dirty and when I asked to cancel, I was told that I would be charged for the stay.

If your hotel room is dirty, contact the staff as soon as you arrive at the room and ask them to check the condition of the room. It is important to keep the room as untouched and unused as possible. Depending on the degree of dirtiness, it is generally difficult to immediately cancel your stay and ask for a refund simply because the room is dirty. First, we recommend that you talk with the hotel to see if the room can be cleaned or you can get into another room, and if that is not possible, ask for a discount on the room rate. In general, the cancellation fee for the day of your stay is 100%.